Using Counselling Skills on the Telephone and in Computer-mediated Communication

  • Pete Sanders
€ 24,22
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This popular book was the first UK published book on the use of counselling skills on the telephone and telephone counselling, written by an author well-known for his direct and accessible style. The second edition looked at research into counselling on the telephone, presented the story of a real-life agency and considered the impact of technology such as caller identification and freephone numbers on helping agencies. The forthcoming third edition brings this useful book up to date. Essentially this is a how-to-do-it book and Pete Sanders doesn't disappoint.
Useful questionsNecessary definitionsTelephone counsellingThe impact of technologyBefore the callOn the telephoneCalls we would rather not receiveAfter the callBetween callsResearch into telephone helping and counsellingOne voluntary agency and its trainingFurther reading
The reservation I have about Pete Sanders' book is that it says in a more succinct fashion everything I have been trying to impart in my Listening Skills Workshops these past years! Jan Korris M.E. Association Consultant
Uitgavejaar 2007
ISBN 9781898059752
Verschijningsdatum 10 dec. 2007
Omvang 170
Editie 3rd Revised edition
Auteur(s) Pete Sanders
Bindwijze Paperback
Taal Engels
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